Nama Computer

Nama Computer

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Call Monitor

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This application is using to monitor all on-line calls using the company’s gateways. It shows the calls detail useful for operators and customer service.

Other Functions:

  • Find Pin history
  • Trace a Pin: to check out weather or not a pin status is locked
  • Refresh Mode: Automatically or Manual
  • Setting Unlock Mode: it sets the locked pins how to be test and how they would be released
  • Summary On-line reports:
    • Total On-Line Calls
    • On-Line Services
    • Gateway’s Load
    • Provider’s Load
    • Monthly Services activity
    • Daily Services activity
  • Test Unlocked Pins: this function is to make sure the locked pin’s transaction has been updated in the database; if it has not been updated, then operator would be able to recalculate it and update the record

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