This application is using to monitor all on-line calls using the company’s gateways. It shows the calls detail useful for operators and customer service.
Other Functions:
- Find Pin history
- Trace a Pin: to check out weather or not a pin status is locked
- Refresh Mode: Automatically or Manual
- Setting Unlock Mode: it sets the locked pins how to be test and how they would be released
- Summary On-line reports:
- Total On-Line Calls
- On-Line Services
- Gateway’s Load
- Provider’s Load
- Monthly Services activity
- Daily Services activity
- Test Unlocked Pins: this function is to make sure the locked pin’s transaction has been updated in the database; if it has not been updated, then operator would be able to recalculate it and update the record